Frequently Asked Questions
Everything you need to know about your Tocco Toscano experience.
What materials are used in Tocco Toscano products?
We specialize in high-quality leather goods, utilizing premium top-grain leather and durable vegan alternatives designed to balance functional elegance with long-lasting quality.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes between 7-14 business days depending on customs processing.
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Please note that personalized or sale items are final sale and cannot be returned.
Do you offer a warranty on your bags?
Yes, all our products come with a 12-month manufacturing warranty that covers defects in materials and workmanship from the date of purchase.
How should I care for my leather bag?
To maintain the beauty of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend using a specialized leather conditioner every 3-6 months.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make any changes or cancellations.